Contactat your service
Address1 Eleftheriou Venizelou & Mpoumpoulinas str. 714 14, Gazi, Crete, Greece
TelephoneTel.: +30 2810 263664
Mobile: +30 6978 339094
Fax +30 2810 261254
The professional team of “Chnaris Hotel Management, Development & Consulting S.A.” never forgets that measuring the guests’ satisfaction & experience is the best way to improve the quality of services and to make crucial decisions leading to the increase of the occupancy, the profit margins as well as the guests’ loyalty. That is the basic reason why “Chnaris Hotel Management, Development & Consulting S.A.” applies the hotel mystery guest services, having a professional in all hotel operations auditing team making thorough controls on guests’ satisfaction.
The appointed by “Chnaris Hotel Management, Development & Consulting S.A.” mystery guest visits the hotel, uses the facilities & services for one week and measures the guest experience from the moment of their initial room reservation till the time of departure. From the reservation process down to the room amenities, the Food & Beverage services, the cleanliness, the security, the wellness area as well as the variety of employees, everything needs to be perfect. Guests expect the excellence and they should be offered exactly this, so every little detail counts in order that guests won’t seek the competitors in the future but they will remain loyal to the hotel by keep coming & visiting it again and again. Mystery Guest service & reports help us ensure this loyalty and always improve our services by fully evaluating and making a detailed report, assessing all points, procedures, behaviors, services and products that are in compliance with the hotel standards. Thus, allowing the hotel to reach new milestones in business because as the saying goes, you must “inspect what you expect.”