In view of the fact that many hotel owners do not wish to entirely entrust their hotel’s management to a third party, “Chnaris Hotel Management, Development & Consulting S.A.” is innovative enough to offer its services separately, thus responding to all special needs and requirements of each one of its hotel owners – partners.
The services are divided into two groups. The first group includes the Sales & Promotion services, whereas the second one refers to the Hotel Operation & the Revenue Management:
Sales & Promotion
- Pricing – Contracting
- Sales Promotion
- Participation in exhibitions
- Marketing
- E- Marketing
- Reservations management
- Guests’ on line reviews management
- Online Reputation management, through special procedures leading to the sales increase
- Registration, Management and Supervision of the B2C channels (Βοοking, Expedia, etc.)
- Εxtranet Management
- Social Media (Facebook, Twitter, Youtube, etc.) Management
- Web site creation / upgrading
- Facebook Advertisements and Contests
- Google Adwords Advertisements
- Search Engine Optimization
- Monthly Monitoring of the company’s held place among the search engines’ results as far as the defined key-words are concerned
- Accounts Management
- Market search – Analysis
- Consulting services
Hotel Operation
- Quality Control
- Mystery guest
- Staff Recruiting
- Students recruiting from Greece as well as from abroad
- Human Resources training
- Animation
- Guests’ satisfaction indicators & statistics through special procedures
- Budgeting
- Cost Auditing & Analysis
- Front Office Operation – Reservations – Invoicing
- Technical study and analysis on the operation of a kitchen, a buffet, a Show Cooking action and of all Food & beverage departments.
- Development of the operation of a Chinese & Asian restaurant
- Food & Beverage Integrated Operation (Cost Management focusing on minimizing the cost & increasing the revenues while ensuring the provision of High Quality services & Products, Reduction of the food & beverage cost by creating appropriate menus, the allocation of the proper needed kitchen & food & beverage staff, Cooperation with suppliers)
- Supplies
- House Keeping
- Technical study - support and operation of a Modern Spa Center
- Health and Safety
- Technical audit
- Consulting services
Revenue Management
Always having as its main aim to help the hotel owners increase their income while minimize the cost and deeply understanding their difficulty on decision making regarding what to sell, when to sell, to whom to sell, and for how much, “Chnaris Hotel Management, Development & Consulting S.A.” provides them with all the necessary management tools which have the objective of increasing sales by efficiently manipulating the prices of the products. One of these indispensable to success tools is the Hotel Revenue Management. The Hotel Revenue Management is about Selling the Right Room to the Right Client at the Right Moment at the Right Price on the Right Distribution Channel with the best commission efficiency. Taking advantage of the multiannual experience & expertise in the field of Tourism, “Chnaris Hotel Management, Development & Consulting S.A.” balances demand and capacity by forecasting prices in order to maximize the effectiveness of hotels’ resources & profits.
Hotel Revenue Management includes:
- Data Collection annual planning & reports relevant to demand, offered products, competition, customer behavior & satisfaction etc
- Pricing Strategy setting of prices that align with low occupancy or overbooking, positioning pricing strategies, applying special pricing policies like offers or discounts etc
- Forecasting & Availability Audit forecasting demand and market needs & responses
- Effective Promotion through the right channels focusing on the market segmentation, marketing, internet marketing, on line distribution etc
This unique art of proficiently analyzing, choosing, executing and applying The Revenue Management procedures is assured by the skillful and dedicated team of tourism professionals of “Chnaris Hotel Management, Development & Consulting S.A.”, whose ultimate target is always the hotel owners’ chosen financial objective as well as the optimal hotel’s performance.
The Chnaris Hotel Management, Development & Consulting S.A. has as its main goal to develop strong partnerships with the hotel owners as well as to maintain and reinforce a long-term commitment, beneficiary for both parties.
