The professional team of “Chnaris Hotel Management, Development & Consulting S.A.” never forgets that measuring the guests’ satisfaction & experience is the best way to improve the quality of services and to make crucial decisions leading to the increase of the occupancy, the profit margins as well as the guests’ loyalty. That is the basic reason why “Chnaris Hotel Management, Development & Consulting S.A.” applies the hotel mystery guest services, having a professional in all hotel operations auditing team making thorough controls on guests’ satisfaction.
The appointed by “Chnaris Hotel Management, Development & Consulting S.A.” mystery guest visits the hotel, uses the facilities & services for one week and measures the guest experience from the moment of their initial room reservation till the time of departure. From the reservation process down to the room amenities, the Food & Beverage services, the cleanliness, the security, the wellness area as well as the variety of employees, everything needs to be perfect. Guests expect the excellence and they should be offered exactly this, so every little detail counts in order that guests won’t seek the competitors in the future but they will remain loyal to the hotel by keep coming & visiting it again and again. Mystery Guest service & reports help us ensure this loyalty and always improve our services by fully evaluating and making a detailed report, assessing all points, procedures, behaviors, services and products that are in compliance with the hotel standards. Thus, allowing the hotel to reach new milestones in business because as the saying goes, you must “inspect what you expect.”
- Growth and Creation of Dynamic Web pages - Content Management System (CMS)
- Internet Marketing
- Advisory Services regarding tourist web pages
Each company has to put economic objectives and of course it has to achieve them. Our specialised personnel undertake the syntax of the annual budget of income-expenses, in virtue of which the company does everything to achieve the economic objectives that have been placed. The budget is watched monthly and the administration is informed for any divergences and reception of metres. Also it receives the economic analysis of use results from which we can see the energies that should be done the next year for reduction of payroll cost and generally the expenses - in connection with the increase of income.
Cost estimate - Control - Analysis of income
We undertake the daily analysis of company’s income via daily report which appears all the indicators of productivity in daily base. Each month but also in annual base we give you statistical elements that concern the cost of food and drinks and comparative analysis of these with the previous year, allocated dinners, centralized situation maison, analysis of official calls aiming at the reduction of them cost etc.
Also, our special team of collaborators - with instructor Mr. Karapoulaki George, undertakes to communicate with the administration and the address in order to create MENU programmes for the food departments of company, that have as aim the reduction of cost estimate and the increase of income-always in combination with the satisfaction of the customers, and the most excellent quality of the provided services.
“Chnaris Hotel Management, Development & Consulting S.A.”, always keeping up with the technological development of our days and targeting to the best possible results as far as the promotion strategies, is one of those companies who really look into the necessity of the On line Reputation Management (ORM) of each one of its hotels – cooperators.
“Chnaris Hotel Management, Development & Consulting S.A.” does not omit to point out that nowadays the most important policy in increasing the hotel’s brand awareness as well as their commercial value is by following special promotion procedures leading to the sales thus the profits increase. On line Reputation Management involves this kind of procedures which the professional team of “Chnaris Hotel Management, Development & Consulting S.A.” fully undertakes by monitoring each hotel’s held place among the search engines results, improving the tagging and the search engine optimization, creating, improving or publishing websites and social media profiles, managing the image reputation by uploading photos and promotional material, measuring the hotel’s google rank as well as responding to all positive contents by also kindly suppressing any negative feedback.
That way “Chnaris Hotel Management, Development & Consulting S.A.” ensures that every one of its hotels – cooperators very soon becomes internationally recognized through this perfectly handled management, influencing all possible online information. The control of the hotel’s On line reputation creates a true and accurate reflection of the hotel, attracting new customers by taking advantage of the customers’ positive reviews or even keeping having customers – repeaters.
We should not forget that nowadays, more than ever, people search on the internet to find what they think will be ideal for them, thus a powerful online presence not only will benefit the hotel but it will contribute to its improving its internet image. ON Line Reputation has more and more power and “Chnaris Hotel Management, Development & Consulting S.A.” recognizes that and helps its hotels- cooperators to manage with it properly as well as successfully.
